News:

PPG Newsletter

Stony Patient Group’s first newsletter is now available.  Please visit the practice to collect a copy, or look out for it in some of the shops in Stony Stratford High Street.

Alternatively download it from the Stony Patient Group area of this website.

 

Patient Satisfaction

Over the past 12 months some of you will have received a questionnaire from the government via MORI.  The results of the questionnaire are now available to the public.  For more information please refer to  the “Patient Satisfaction” section of our website. June 2010

 

Dr Regis maternity leave

Dr Regis is now on maternity leave.  During her maternity absence we are delighted to announce that Dr Rani Seehra will be managing Dr Regis’ list. 

 

How do I get an appointment?

Please note:

You can book appointments in advance. 

You do not have to call on the day to book a routine appointment. 

Please ask at reception for the first available appointment. 

Alternatively please ask for a telephone call. 

Please do not ring off frustrated! 

We will offer you something appropriate for your needs.

Please do read more in the appointments section of this website.

Please do make a note of who you are speaking to when you ring the practice (the receptionist will say her name when answering the telephone) and if you have any comments please contact the Assistant Practice Manager, Gill Hulf.

 

Online, Repeat Medications Update

In response to a patient request our website developers have increased the number of possible, regular repeat medications, (for use when ordering repeat medication online) from 20 to 30 items.  We trust you find this useful.  June 2010

 

Telephone System; July 12 2010

The practice would like to apologise to all of our patients for the disruption to our telephones on Monday 12 July. 

We had a massive system failure resulting in the need to replace a key piece of equipment. 

An engineer was contacted as soon as the fault was discovered and arrived at the practice with the replacement part during the morning.

We were operational again by 12 noon however we did still experience some continuing problems and some patients were cut off during telephone calls for which we do apologise.

Thank you all for your patience during this trying time.

 

Staff Changes

Unfortunately Dr Sharon Rocque will be leaving the practice on 13 August 2010.  While we will be sorry to see her go she has been offered a wonderful opportunity at Newport Pagnell Medical Centre and we wish her all the very best.

The practice is currently recruiting for a new GP to join us and we will keep you updated of our progress.  July 2010

Patient Satisfaction Survey

Over the past year some of you will have received a questionnaire from the government via MORI.  The questionnaire included questions about all sorts of things, from what you think about the building to how easy it is to secure an appointment with a Doctor.

Unfortunately some of you were disappointed with us and rated us poorly.  As a result a significant amount of our funding has been withheld by the government. 

We have been aware that some patients have struggled over the past 5-7 years while we have worked through a transition period resulting from all bar one of our original doctors retiring.

We now have an (almost 100%) new, settled and once again established team.

After an initial settling period during the latter part of 2009 we started to invest significant time and effort into staff training.  The training has been predominately focussed around providing consistent and clear messages to our patients thereby ensuring our patients understand our appointment system and get access to what they need, when they need it.

Within the practice we have started to feel the benefit of this investment, and we have recently received letters from patients acknowledging an improvement.  Unfortunately this improvement was too late for the 2009/10 patient satisfaction survey.

Moving forwards we would like to reassure you that we will strive to provide patients with continuity of care, in a high quality way.  We therefore sincerely hope that all our patients start to feel an increased positivity towards the practice and believe that things genuinely are improving.

For those that are interested, all the results of the patient survey are published in detail on a special website.

The relevant links are as follows:

www.gp-patient.co.uk

www.gp-patient.co.uk/surveyresults/

http://www.gp-patient.co.uk/practiceinfo/

 

June 2010