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Noticeboard

Closures for Training

On the following dates the surgery will closed for training from 1.30pm and reopen the following day:

 

 

20 September 2017

19 October 2017

22 November 2017

25 January 2018

21 February 2018

22 March 2018

Should you require medical attention while the surgery is closed please call NHS 111

Urgent Presciptions & Sick Notes

Following a consultation process with the patient participation group (PPG) we will be implementing some changes to the way we manage certain requests from patients.

 

The changes will come into effect from 1 July 2016.

 

Everything we are changing is designed to address the increasing workload that is creeping towards unmanageable. I can’t imagine any patient would think that 110 calls to the emergency doctor in a morning shift is sustainable so working with the PPG we are trying to implement changes that

 

Make smart use of your time and your Doctor’s time.

 

 

 

Requests for on the day, emergency appointments

Patients will always be asked the reason for your request for contact from the emergency doctor.

 

Patients will always be asked “how long have you had these symptoms?”

 

The receptionists are not being nosey they are asking because that is what the doctors have told them to do.

 

Without this information the emergency doctor cannot prioritise effectively and so providing the information really is very important and most certainly in your best interests.

 

 

 

Statement of Fitness (what used to known as a Sick note or Med3):

Unfortunately we can no longer accommodate patients visiting the practice and asking for an urgent Statement of Fitness note there and then. This approach requires the receptionist to leave her desk and interrupt a doctor to issue the sick note.

 

From 1 July onwards a form will be available at reception and on our website for patients to complete when requesting a Statement of Fitness note. Once completed the form needs to be handed in at reception.

 

The turnaround time for a Statement of Fitness note to be issued by the Doctor will be similar to that of a prescription request i.e. 72 hours.   Please remember a Statement of Fitness note can be backdated so a request is only likely to be urgent if a patient has left his or her request very late i.e. after the date that the last Statement of Fitness note expired.

 

It should be noted that the form will make it clear that a request for a Statement of Fitness note does not mean that a Statement of Fitness note will be issued, the issuing of the Statement of Fitness note is at the discretion of the doctor.

 

It may be worth remembering that the first 7 days of absence from work (not working days, but continuous days) are covered via Self Certification so the Doctor will not issue a Statement of Fitness note for the first 7 days of any illness.

 

Sick Note Request Form

 

 

 

Reprinting a Statement of Fitness:

Reception can reprint a lost, previously issued Statement of Fitness note however the replacement will still need to be re-signed by a doctor.

 

If you make your request for your lost Statement of Fitness note to be re-issued before 12 noon, we will endeavour to provide you with a replacement Statement of Fitness note that day but please note your re-issued Statement of Fitness note will not be ready for collection from the practice before 6pm on the day of request.

 

If you request comes in to the practice after 12 noon your re-issued Statement of Fitness note may not be ready for you until lunchtime the following working day. Please see the table below:

Day of Request

Time of Request

Re-issued note ready for collection

Monday

Before 12 noon

After 6pm Monday

 

After 12 noon

After 12 noon Tuesday

Tuesday

Before 12 noon

After 6pm Tuesday

 

After 12 noon

After 12 noon Wednesday

Wednesday

Before 12 noon

After 6pm Wednesday

 

After 12 noon

After 12 noon Thursday

Thursday

Before 12 noon

After 6pm Thursday

 

After 12 noon

After 12 noon Friday

Friday

Before 12 noon

After 6pm Friday

 

After 12 noon

After 12 noon Monday

 

 

 

Urgent Prescriptions

The doctors have provided a list of truly urgent medications to the reception team – it is VERY short.

 

From 1 July we can no longer accommodate patients visiting the practice, asking for an urgent prescription (unless your medication is on the list provided by the Doctors) and requiring the receptionist to leave her desk and interrupt a doctor to issue the prescription.

 

If you really cannot wait the standard 2-3 days for your prescription and you make your request for your prescription before 2pm, we will endeavour to accommodate your request but please note your prescription will not be ready for collection from the practice before 6pm on the day of request.

 

If your request for your urgent prescription comes in to the practice after 2pm your prescription may not be ready for you until the following working day. Please see the table below:

Day of Request

Time of Request

Re-issued sick note ready for collection

Monday

Before 2pm

After 6pm Monday

 

After 2pm

After 12 noon Tuesday

Tuesday

Before 2pm

After 6pm Tuesday

 

After 2pm

After 12 noon Wednesday

Wednesday

Before 2pm

After 6pm Wednesday

 

After 2pm

After 12 noon Thursday

Thursday

Before 2pm

After 6pm Thursday

 

After 2pm

After 12 noon Friday

Friday

Before 2pm

After 6pm Friday

 

After 2pm

After 12 noon Monday

We would like to encourage all patients to nominate a pharmacy that we can electronically send your prescription to meaning you will not have to come back to the practice, instead you can go straight to your nominated pharmacy to collect your medication. The chemist can be one close to home, close to where you work, in the supermarket where you do your weekly shop etc.

 

 

 

Questions about medication:

Making smart use of your time and your Doctor’s time.

 

Before telephoning the practice and asking to speak to a doctor if you have a medication query we would ask you to first contact your local pharmacist (chemist).

 

Pharmacists are much more likely to know more about medications, side effects, how/when best to take medication, contra indications and so on. The training a pharmacist undergoes is long and extensive and totally focussed on medicines, their uses, their benefits, their risks and so on.   When patients ask their Doctor about a medication, the Doctor will often telephone the local pharmacist for advice.

 

You do not need an appointment to speak with your pharmacist and so a quick telephone call or visit direct to the chemist could save you an awful lot of time.

 

If however you really do need to speak with a doctor about your medication you will need to provide the following information to the receptionist:

 

  1. What is the name of the medication you would like to talk about
  2. AND
  3. Details about why you need to talk to the Doctor i.e.: an overview of your concern or suspected side effect of the medication.  

The Emergency Doctor will be informed of your request for advice. The Emergency Doctor will review your request and decide if it is urgent for that day, or whether it can wait and be dealt with by your usual doctor when s/he is next in the practice.

 

You will be called back, but it may not be the same day.



 
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