The Health CentreMarket SquareStony StratfordMilton Keynes, MK11 1YATel: 01908 260382
Closures for Training
On the following dates the surgery will closed for training from 1.30pm and reopen the following day:
20 June 2018
19 September 2018
18 October 2018
21 November 2018
24 January 2019
20 February 2019
21 March 2019
Should you require medical attention while the surgery is closed please call NHS 111
With a SystmOnline account you will be able to book appointments with your usual doctor using our online appointment system.
A number of appointments will be made available each day for online booking and will be accessible to patients.
Only the practice can issue user names and passwords.
Patients may visit the practice and be issued with a user name and a password from the front desk staff. Please note you will need to bring ID with you at the time of request.
Once you have an account follow the link below:
Register for SystmOnline & Book your appointments
Register for SystmOnline & Order Repeat Prescriptions
Appointments may be made by telephoning or by visiting the practice during core surgery hours (08:00-18:30 Monday to Friday).
When requesting an appointment you will be asked whether your need is an emergency. If so, you will almost certainly be looked after by the Duty Doctor.
If your need is not urgent, you will be cared for by your usual Doctor. If you don’t know who your usual Doctor is, the reception team will be happy to advise you
When requesting treatment for an emergency (i.e. you would like to be dealt with on the same day) you will be asked to provide a brief overview of what is wrong with you to the receptionist. She will pass this information to the Duty Doctor who will then be able to prioritise your care.
In the first instance, the Duty Doctor will telephone you and together you will agree the best course of action.
Patients will always be asked “what is the reason for your request for contact from the emergency doctor?”
Patients will always be asked “how long have you had these symptoms?”
The receptionists are not being nosey they are asking because that is what the doctors have told them to do.
Without this information the emergency doctor cannot prioritise effectively and so providing the information really is very important and most certainly in your best interests.
When requesting a routine, non-urgent appointment the receptionist will endeavour to accommodate your preference for timescale and timing. If it is not possible to find an appointment that is suitable for you, she will ask your usual Doctor to telephone you. All the Doctors have access to appointments that are not available for the administrative team to release. If your usual Doctor needs to see you, s/he will make an appointment available for you. The receptionist will, of course, discuss this with you at the time of booking.
In summary, please don’t forget that there is no need to call in day after day asking for an appointment; leave a message for the Doctor and s/he will telephone you.
Please do make a note of who you are speaking to when you ring or visit the practice and if you have any comments please contact the Patient Services Manager, Gill Hulf.
If you need a home visit please telephone the surgery before 11.00am to enable the Doctors to prioritise all requests for visits effectively.
Please be prepared to leave contact details aswell as providing brief details of the problem with the receptionist.
Test results will only be given to the patient (except for children under 16). They can be obtained by telephoning the surgery between 10am and 6pm on week days.
Please allow 3- 5 working days for test results to come back but be aware that some results may take longer.
If you need to speak to your Doctor on the telephone please leave your number and brief details of the problem with the receptionists and she will arrange for the doctor to ring you back at the end of surgery.
NHS 111 is the free, easy to remember number to call when you need medical help fast no matter where you are or what time it is.
You should use the NHS 111 service if you need help or advice urgently but it’s not a life-threatening situation.
You should call 111 if:
For less urgent health needs, you should still contact your GP or dentist in the usual way.
For immediate, life-threatening emergencies, patients should dial 999 .
How does NHS 111 work?
Callers dial 111 for free and a trained Health advisor, supported by clinical professionals, will assess their health care needs using clinically developed software. This will signpost the most appropriate local health care provider according to the patient’s needs. Services include everything from local pharmacies and dentists to walk-in minor injury units and the Out of Hours GP service plus much more.
As part of a national campaign to ensure that patients are directed to the right service as quickly as possible, the new NHS 111 service aims to:
Self Care Patient Information Leaflet
Since December 2015 patients registered with one of the GP practices in the Milton Keynes gained the added convenience of being able to see a GP, or other healthcare professional, outside of normal surgery opening hours, including evenings and weekends.
The same way you would normally - just contact your registered GP practice. Please ensure you give the receptionist enough information to book the appropriate appointment.
You will be able to see a GP as normal for NHS care.
Appointments with other Healthcare professionals are also being developed.
Appointments will be at one of the six GP ’HUB’ practices in Milton Keynes. These are:
MK Health Extra Patient Information Leaflet
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