The Health CentreMarket SquareStony StratfordMilton Keynes, MK11 1YATel: 01908 260382
Closures for Training
On the following dates the surgery will closed for training from 1.30pm and reopen the following day:
20 September 2017
19 October 2017
22 November 2017
25 January 2018
21 February 2018
22 March 2018
Should you require medical attention while the surgery is closed please call NHS 111
With a SystmOnline account you will be able to book appointments with your usual doctor using our online appointment system.
A number of appointments will be made available each day for online booking and will be accessible to patients.
You will also be able to request repeat medication via your SystmOnline Account
click here to order your prescription.
In time you will be able to review your medical records through your secure SystmOnline account.
How do I obtain a SystmOnline Account?
Only the practice can issue user names and passwords.
Patients may visit the practice and be issued with a user name and a password from the front desk staff. Please note you will need to bring ID with you at the time of request.
Face to Face Appointments
Patients who Did not Attend
Appointments may be made by telephoning or by visiting the practice during core surgery hours (08:00-18:30 Monday to Friday).
Booking an appointment with the Doctor
When requesting an appointment you will be asked whether your need is an emergency. If so, you will almost certainly be looked after by the Duty Doctor.
If your need is not urgent, you will be cared for by your usual Doctor. If you don’t know who your usual Doctor is, the reception team will be happy to advise you.
When requesting treatment for an emergency (i.e. you would like to be dealt with on the same day) you will be asked to provide a brief overview of what is wrong with you to the receptionist. She will pass this information to the Duty Doctor who will then be able to prioritise your care.
In the first instance, the Duty Doctor will telephone you and together you will agree the best course of action.
Routine, non-urgent appointments (bookable in advance)
When requesting a routine, non-urgent appointment the receptionist will endeavour to accommodate your preference for timescale and timing. If it is not possible to find an appointment that is suitable for you, she will ask your usual Doctor to telephone you. All the Doctors have access to appointments that are not available for the administrative team to release. If your usual Doctor needs to see you, s/he will make an appointment available for you. The receptionist will, of course, discuss this with you at the time of booking.
In summary, please don’t forget that there is no need to call in day after day asking for an appointment; leave a message for the Doctor and s/he will telephone you.
Home visits are shared by all available GPs.
Have your Say
Please do make a note of who you are speaking to when you ring or visit the practice and if you have any comments please contact the Assistant Practice Manager, Gill Hulf.
If you need a home visit please telephone the surgery before 11.00am to enable the Doctors to prioritise all requests for visits effectively.
Please be prepared to leave contact details aswell as providing brief details of the problem with the receptionist.
Usual working patterns
ü Denotes usual working day, although please note that the Dr may not be running a pre-bookable clinic
Test results will only be given to the patient (except for children under 16). They can be obtained by telephoning the surgery between 10am and 6pm on week days.
Please allow 3- 5 working days for test results to come back but be aware that some results may take longer.
If you need to speak to your Doctor on the telephone please leave your number and brief details of the problem with the receptionists and she will arrange for the doctor to ring you back at the end of surgery.
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