When We Are Closed
NHS 111 is the NHS service that has been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:
- you need medical help fast but it's not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don't know who to call or you don't have a GP to call
- you need health information or reassurance about what to do next
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
For immediate, life-threatening emergencies, continue to call 999.
How does it work?
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out of hours doctor, the walk in centre, a community nurse, an emergency dentist or a late-opening chemist.
Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
Milton Keynes Urgent Care Centre – is open when your surgery is closed and can offer emergency GP services. The can be contacted on 111.
MKUCS are based at: Milton Keynes Hospital, Standing Way, Eaglestone, Milton Keynes, MK6 5NG
MK NHS Walk-in Centre located in the hospital grounds is open 7 days a week, 365 days a year between 07:00 & 22:00. The team can treat patients with minor injuries and illnesses. You do not need an appointment.
YOUR LOCAL PHARMACIST - will be able to give you free health advice and you don’t need an appointment. Many pharmacies operate extended hours on a rota basis. For details call NHS Direct on 0845 4647.
ACCIDENT & EMERGENCY/999 - Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999. Accident and emergency departments are open 24 hours a day, 365 days a year and can assess serious injuries and provide emergency treatment.