Practice policies on confidentiality, comments and suggestions, data protection etc

Market Square
Stony Stratford
Milton Keynes
MK11 1YA
Tel: 01908 260382

News:

FLU APPOINTMENTS

We are now booking seasonal flu vaccinations.

Clinic dates can be found on this website and are displayed in the surgery waiting room.

If you qualify for a vaccination please ask reception for an appointment. Sept 2010

PPG Newsletter

Stony Patient Group’s first newsletter is now available. Please visit the practice to collect a copy, or look out for it in some of the shops in Stony Stratford High Street.

Alternatively download it from the Stony Patient Group area of this website.

Patient Satisfaction

Over the past 12 months some of you will have received a questionnaire from the government via MORI. The results of the questionnaire are now available to the public. For more information please refer to the “Patient Satisfaction” section of our website. June 2010

Dr Regis maternity leave

Dr Regis is now on maternity leave. During her maternity absence we are delighted to announce that Dr Rani Seehra will be managing Dr Regis’ list.

How do I get an appointment?

Please note:

You can book appointments in advance.

You do not have to call on the day to book a routine appointment.

Please ask at reception for the first available appointment.

Alternatively please ask for a telephone call.

Please do not ring off frustrated!

We will offer you something appropriate for your needs.

Please do read more in the appointments section of this website.

Please do make a note of who you are speaking to when you ring the practice (the receptionist will say her name when answering the telephone) and if you have any comments please contact the Assistant Practice Manager, Gill Hulf.

Online, Repeat Medications Update

In response to a patient request our website developers have increased the number of possible, regular repeat medications, (for use when ordering repeat medication online) from 20 to 30 items. We trust you find this useful. June 2010

Staff Changes

Unfortunately Dr Sharon Rocque left the practice on 13 August 2010. While we are sorry to see her go she has been offered a wonderful opportunity at Newport Pagnell Medical Centre and we wish her all the very best.

The practice is currently recruiting for a new GP to join us and we will keep you updated of our progress. Sept 2010

Announcements

01 Sep - 01 Oct
NHS Smokefree

Find out about all of the free NHS services available to support you as you go try to give up smoking.

01 Aug - 01 Oct
NHS Summer Health

Stay safe in the sun, including sunscreens, sunburn relief, heat exhaustion, eczema and moles. Summer holidays are great fun for children, but can bring risks. Find out more

01 Jul - 01 Oct
Change for Life

Would you like loads of tips and help to make changes for a healthier future? As part of Change4Life, you will receive tons of helpful information, recipes, tools, tips, and games for the kids.

BBC Health

Vitamin B 'puts off Alzheimer's'

High doses of B vitamins may slow the rate of brain shrinkage in older people experiencing warning signs of Alzheimer's disease, a new study says.

Nutrient clue to common disorder

Scientists begin a study to determine if an everyday vitamin supplement could help prevent a common birth defect.

Outbreak probe at industry sites

There are now 12 cases linked to a Legionnaires' outbreak, as health officials focus on south Wales industrial sites in the search for the cause.

More obesity ops 'will save cash'

Millions of pounds are lost in England by the failure of the NHS to provide more obesity operations, a study says.

Inquiry to hear from HIV victims

The injury into contaminated NHS blood products in the 1980s will hear from the victims who contracted HIV and Hepatitis.

Statins 'may cut arthritis risk'

Taking statins may reduce the risk of developing rheumatoid arthritis, a study suggests.

Call for morning sickness action

More needs to be done to establish which are safe and effective ways to relieve morning sickness, experts say.

ME 'virus link' found in children

ME, or Chronic Fatigue Syndrome, in children could be caused by a virus, scientists say.

UK radiotherapy 'lagging behind'

Too few UK cancer patients are receiving state-of-the-art radiotherapy care, experts from Cancer Research UK say.

'Genetic link' to breast cancer

Researchers have identified a series of genetic variations which may play a role in a common breast cancer.

Yahoo Health

Group backs mandatory flu shots for health workers (AP)

AP - Flu vaccination should be required for all doctors, nurses and other health workers, the nation's largest pediatricians' group says, calling it a long overdue step to protect patients.

CVS Caremark to give away up to $5M in flu shots (AP)

AP - CVS Caremark Corp. said Wednesday it will give away up to $5 million in seasonal flu vaccinations to people without health insurance.

AP Exclusive: Back to work after salmonella case (AP)

** ADDS COMPLETION OF THE SECOND SENTENCE - FILE - In this March 12, 2009 file photo, Peanut Corporation of America's president Stewart Parnell, arrives a federal court in Lynchburg, Va. The peanut industry executive whose filthy processing plants were implicated in a salmonella outbreak that killed nine people and sickened hundreds more is back in the business, as the federal government's criminal investigation against him has languished for more than 18 months, The Associated Press has learned. (AP Photo/Don Petersen, File)

AP - The peanut industry executive whose filthy processing plants were blamed in a salmonella outbreak two years ago that killed nine people and sickened hundreds more is back in the business.

J&J giving $200 million for health of women, kids (AP)

AP - Health giant Johnson & Johnson is donating about $200 million in cash and medicine to a sweeping United Nations program created to improve the health and lives of people in poor countries.

US smoking rate still stuck at 1 in 5 adults (AP)

AP - U.S. smoking rates continue to hold steady, at about one in five adults lighting up regularly, frustrated health officials reported Tuesday.

FDA cites claims on 2 green tea beverages (AP)

AP - Federal health regulators have issued warnings to the makers of Canada Dry ginger ale and Lipton tea for making unsubstantiated nutritional claims about their green tea-flavored beverages.

Report says obesity surgery can save health costs (Reuters)

Reuters - Providing surgical treatment for people who are morbidly obese could save British taxpayer-funded health services and the wider economy hundreds of millions of pounds a year, leading surgeons said on Wednesday.

Doctors alarmed by HIV risk for European gays (AFP)

Homosexual men in Europe are increasingly failing to adhere to safe sex, according to two new studies. In France, transmission of the AIDS virus

AFP - Homosexual men in Europe are increasingly failing to adhere to safe sex, according to two new studies. In France, transmission of the AIDS virus "seems to be out of control" among men who have sex with men, said a paper published on Thursday in The Lancet Infectious Diseases.

Clinical Trials Update: Sept. 8, 2010 (HealthDay)

HealthDay - (HealthDay News) -- Here are the latest clinical trials, courtesy of ClinicalConnection.com:

Health Tip: Stay Safe Around the School Bus (HealthDay)

HealthDay - (HealthDay News) -- Teaching children to take precautions while waiting for, entering and exiting a school bus can help keep them safe.

MedPage Today

New HIV Cases High Among French MSM (CME/CE)

(MedPage Today) -- HIV appears to be out of control among French men who have sex with men (MSM), researchers reported.

Ovarian Cancer Subtype Linked to Gene Mutations (CME/CE)

(MedPage Today) -- Many cases of deadly clear-cell ovarian cancers and endometrioid carcinomas appear to arise from disruption of a previously-discovered tumor-suppressor gene, according to new RNA sequencing studies of cancer cells.

Sickle Cell Screening May Cause Harm (CME/CE)

(MedPage Today) -- A decision by the National Collegiate Athletic Association (NCAA) to require screening for sickle cell carrier status among Division I athletes ultimately may do more harm than good, researchers predict.

ER First Choice for Many Seeking Care

WASHINGTON (MedPage Today) -- Of the 354 million acute care visits patients made to healthcare providers over a three-year period, more than one-quarter took place in emergency rooms, representing a shift from the old days when general practitioners were the main providers of acute care.

Flu Vaccine a Must for All Healthcare Workers, AAP Says (CME/CE)

(MedPage Today) -- All healthcare personnel should be required to get vaccinated against influenza, according to a new policy statement from the American Academy of Pediatrics.

Short Therapy for Ear Infections More Prone to Failure (CME/CE)

(MedPage Today) -- A short course of antibiotics for acute otitis media in children is slightly more likely to fail than a longer course, researchers reported.

Geometric Patterns Mesmerize Autistic Tots (CME/CE)

(MedPage Today) -- A toddler's fixation on geometric patterns may be an early warning sign of autism, researchers found.

Lack of Sleep Linked to Distress in Young Adults (CME/CE)

(MedPage Today) -- Skimping on sleep can increase the risk for common psychological problems such as low mood and anxiety, according to a large prospective study.

Treating the Poor Linked to Poor Performance Rating (CME/CE)

(MedPage Today) -- Physicians who see more socially disadvantaged and nonwhite patients received overall lower-quality performance ratings -- while doctors who see fewer such patients received higher rankings, researchers found.

Scars Increase Risk for Kidney Grafts (CME/CE)

(MedPage Today) -- Scarring and mild inflammation of kidney transplants that develop in the first year predict eventual graft failure, researchers found.

Confidentiality

Complaints

PALS

Confidentiality

Confidentiality The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

To provide further medical treatment for you e.g. from district nurses and hospital services.
To help you get other services e.g. from the social work department. This requires your consent.
When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt by 1st January 2009.

Model Publication Scheme - further information

Comments & Suggestions

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Simply contact the Practice Manager and s/he will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception. We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

Getting it right
Being customer focused
Being open and accountable
Acting fairly and proportionately
Putting things right
Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

PALS (Patient Advice and Liaison Service)

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

Provide you with information about the NHS and help you with any other health-related enquiry
Help resolve concerns or problems when you are using the NHS
Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
Provide you with information and help introduce you to agencies and support groups outside the NHS
Inform you about how you can get more involved in your own healthcare and the NHS locally
Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more

If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.

Other Information

For quick medical advice online or on the telephone contact NHS Direct